PRIVACY POLICY FOR THE FARMHOUSE B&B WEBSITE

 

 

The Farmhouse B&B Ltd, Corriemuckloch Farmhouse, Amulree, Dunkeld, Perthshire, PH8 0EG

 

Email: thefarmhousebandb2019@gmail.com
Telephone: 07903 247456
Website: www.thefarmhousebnb.org

 

Last Updated: June 2026

 

1. Introduction

The Farmhouse B&B Ltd (“The Farmhouse B&B”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• Visit our website;

• Make an enquiry;

• Book accommodation directly with us;

• Stay at our property;

• Contact us by telephone, email or social media;

• Subscribe to marketing communications; or

• Interact with our website.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

 

2. Who We Are

The Farmhouse B&B Ltd is the data controller responsible for your personal information.

Contact Details

The Farmhouse B&B Ltd
Corriemuckloch Farmhouse
Amulree
Dunkeld
Perthshire
PH8 0EG

Email: thefarmhousebandb2019@gmail.com
Telephone: 07903 247456

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

You also have the right to complain to the UK Information Commissioner’s Office (ICO):

https://www.ico.org.uk

 

3. Information We Collect

Depending on how you interact with us, we may collect the following information:

Identity Information

• Name

• Title

• Date of birth (where required)

Contact Information

• Postal address

• Email address

• Telephone number

Booking Information

• Reservation details

• Arrival and departure dates

• Number of guests

• Special requests

• Communication relating to your stay

Payment Information

• Payment transaction details

• Deposit and payment records

Please note that payment card information is normally processed securely by our payment providers and booking platforms. We do not store full payment card details on our own systems.

Technical Information

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Website usage information

• Pages viewed

• Referral source

• Date and time of access

Marketing Preferences

• Your marketing choices

• Email subscription preferences

• Consent records where applicable

 

4. How We Collect Information

We collect information:

Directly From You

When you:

• Submit an enquiry

• Make a booking

• Contact us by email or telephone

• Subscribe to marketing communications

• Complete forms on our website

From Booking Platforms

Where you make a reservation through third-party booking providers, we may receive information necessary to manage your reservation and stay.

Examples may include:

• Booking.com

• Airbnb

• Expedia

• Other accommodation booking services

Automatically Through Our Website

We may collect technical information through cookies and similar technologies.

Please see our Cookie Policy for further information.

 

5. How We Use Your Information

We only process personal information where we have a lawful basis to do so.

To Manage Reservations

We use your information to:

• Process bookings

• Confirm reservations

• Communicate before and during your stay

• Respond to requests

• Provide customer service

Lawful Basis: Performance of a contract.

To Process Payments

We use information to:

• Take deposits and payments

• Manage refunds

• Maintain financial records

Lawful Basis: Performance of a contract and legal obligations.

To Meet Legal Requirements

We may process information to:

• Comply with tax obligations

• Prevent fraud

• Respond to lawful requests from authorities

Lawful Basis: Legal obligation.

To Improve Our Services

We may analyse website usage and guest feedback to improve:

• Guest experience

• Website performance

• Business operations

Lawful Basis: Legitimate interests.

Marketing Communications

Where permitted by law, we may send occasional information about:

• Special offers

• Seasonal promotions

• New accommodation experiences

• Business updates

Where consent is required, we will only send marketing communications after obtaining your consent.

You can unsubscribe at any time.

Lawful Basis: Consent or legitimate interests where permitted by law.

 

6. Cookies and Analytics

Our website may use cookies to:

• Ensure website functionality

• Analyse website traffic

• Improve website performance

• Measure marketing effectiveness

Where required by law, non-essential cookies are only activated after you provide consent through our cookie banner.

You may withdraw or amend your cookie preferences at any time.

 

7. Advertising and Analytics

Where consent has been provided, we may use services such as:

• Google Analytics

• Google Ads

• Meta Pixel

These services help us understand how visitors use our website and evaluate advertising performance.

You can control advertising preferences through your browser settings and the relevant service providers.

 

8. Sharing Your Information

We only share personal information where necessary.

Recipients may include:

Booking and Payment Providers

• Online booking platforms

• Payment processors

• Reservation systems

Professional Advisers

• Accountants

• Legal advisers

• Insurance providers

Technology Providers

• Website hosting providers

• Email service providers

• IT support providers

Regulatory Authorities

• HM Revenue & Customs

• Law enforcement agencies

• Regulatory bodies where required by law

We do not sell your personal information.

 

9. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations;

• UK International Data Transfer Agreements (IDTA);

• Standard contractual safeguards; or

• Other lawful transfer mechanisms recognised under UK data protection law.

 

10. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

Access to personal information is restricted to those who require it for legitimate business purposes.

 

11. How Long We Keep Information

We only retain personal information for as long as necessary.

Typical retention periods include:

Information Type

Retention Period

Booking and guest records

Up to 6 years

Financial and tax records

Up to 6 years

Enquiry correspondence

Up to 24 months

Marketing records

Until consent is withdrawn or no longer required

Website analytics data

According to platform settings

Where information is no longer required, it is securely deleted or anonymised.

 

12. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information;

• Correct inaccurate information;

• Request deletion of information;

• Restrict processing;

• Object to processing;

• Request transfer of information;

• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact:

thefarmhousebandb2019@gmail.com

We may request proof of identity before responding to a request.

We aim to respond within one month, although this may be extended where permitted by law.

 

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy notices before providing personal information.

 

14. Business Changes

If The Farmhouse B&B Ltd is sold, transferred, restructured or merged, personal information may be transferred as part of that transaction.

Any successor business will continue to use personal information in accordance with applicable data protection laws.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory or operational changes.

The latest version will always be available on our website.

 

16. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

The Farmhouse B&B Ltd
Corriemuckloch Farmhouse
Amulree
Dunkeld
Perthshire
PH8 0EG

Email: thefarmhousebandb2019@gmail.com
Telephone: 07903 247456